APPLICATION MANAGEMENT: STABILITY AND RELIABILITY
Usually in a company not everything is digital.
There are well-established processes and standards, which are not likely to be impacted by changes in the short term. Their stability is a fundamental requirement for business. It is therefore essential for information systems to guarantee quality, availability and adequate service level. Beta 80 Group has its own software factory, able to offer application management services, based on specific needs.
APPLICATION MANAGEMENT SERVICES
Many different teams operate in the software factory; they can take charge of the whole custom application base of the customers. The service can refer to applications developed by either Beta 80 Group or other providers. Our teams perform different kind of maintenance activities (corrective, adaptive, perfective), and the work process follows the main standards for IT Service Management (ref. ITIL®) and are subject to service level measurement. Project managers or software architects coordinates and guarantees the quality of work carried out by program analysts. A service desk team is available to act as a single point of contact. It receives users’ issues and addresses their solution.
(ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.)
WORKING TEAM AND PROFESSIONAL RESOURCES
Team definition and engagement take place in different ways: ad-hoc groups located in our offices; management of mixed teams; preparation of dedicated software factories, allocated at customer’s premises, whose dimensions and location are defined jointly, cording to their needs.
In addition, Software Solutions area can offer its customers a single qualified professional, skilled in the main software development technologies, available to work at the customer’s site, along with the existing teams.