Beta 80 Group offers selective outsourcing services; in taking over these operations we focus on specific parts of the global processes of the information system. The service model follows Framework ITIL® best practice directives. Selective Outsourcing services concern, in particular, the following: monitoring of availability of the ICT infrastructure; alarms systems management; network and applications control; IT infrastructure support by means of managing servers and client workstations; help desk and first/second level services on systems and applications.
Selective Outsourcing services are defined by starting from the client's business needs and backing up company processes with consistency and flexibility, in a non-invasive way. Performance indicators are identified, measured by agreed service levels objectively tracked through dedicated reporting activities.
The service team is committed to creating a relationship of trust with the client.