Technology & Operations
FIGURES OF A SERVICE: 7 MILLION LINES HANDLED
Over 7 million telephone lines (application support for broadband connectivity services, VoIP and TDM landline telephony, mobile telephony, toll-free number service and audio/video conference service). Over 5 thousand incidents a year. Over 30 thousand activities a year and hundreds of stand-by calls a year. This is the challenge that guaranteed the customer the service and that led Beta 80 to a major result.
REDUCE INCIDENTS AND OPERATING COSTS
Guarantee availability 24/7.
Reduce incidents and operating costs.
Maximise the training of specialised teams.
½To stay in step with a market continuously evolving by maximising the quality of its offer, the customer appointed Beta 80 to manage Application Support since day 1 of the service’s start-up for the purpose of:
- Reducing the number of recurring incidents and operating costs
- Minimising recovery time
- Governing the entire service, freeing up the customer’s resources
SERVICE MANAGER AND SPECIALISED TEAMS
½Following a thorough analysis of the IT activities and processes the customer uses, Beta 80 Group designed and took responsibility for the Application Support service adequately introduced into the customer’s company processes.
The service, guided by a Service Manager, comprises 24/7 availability and the training of specialised teams in order to guarantee monitoring, efficiency and assistance in managing Application Support activities.
BETTER SERVICE FOR THE END USERS
½Thanks to the Beta 80 governance model, the customer obtained the following benefits:
- RCreation of a monitoring service with 24/7 availability
- Reduced allocated budget
- Improvement of the quality of the service perceived by the end customers
- Better monitoring and management of the activities, so maintenance and efficiency are guaranteed.