Vincenzo Piombino, Configuration Manager, InfoCamere
Project: IT Configuration Management
Solution: Development of a Configuration Management system based on Hp Universal CMDB
InfoCamere, a joint-stock Consortium Company of the Italian Chambers of Commerce, provides for creating and managing applications necessary to the operation of the chamber of commerce system and its "dialogue" with Public Administration, businesses and citizens. The telematic system that has been developed links together 105 Chambers of Commerce in 300 branch offices. To improve its service, InfoCamere must solve the following problems:
The solution created was identified starting from the analysis and design of Configuration Management process details, based on ITIL© Best Practices, which led to the implementation of a CMDB.
The development of suitable discovery modules enabled the loading of data and mapping with IT services. Integration between incident and change also brought the CMDB to a good level of maturity. The system implemented provided for the following:
The project enabled InfoCamere to obtain some important benefits, such as: