A SINGLE EMERGENCY NUMBER IN EUROPE
To increase safety and establish common service standards, the European Union instituted 112 as the single emergency number for all EU countries. 112 PSAPs serve as a unique entry point for all emergency calls, offering citizen a faster and easier way to reach the help they need. Beta 80 is the leader for 112 solutions in Italy. We designed, installed and started-up the 112 PSAP pilot project in Italy, and continued to assist agencies, regions and counties in their transition to the 112 models.
WE DESIGN 112 PSAPs
½Beta 80 has a broad experience in implementing 1st and 2nd level PSAPs, with 67 installations worldwide. We assist customers in their transition to the 112 model. Our services cover everything from consultancy and design to implementation and 24/7 support to start up, testing and training. Our 112 customizable software solutions guarantee a fast and structured response service for all and are fully compliant with EEN standards.
emma 112 – OUR CAD AND MOBILE SOLUTIONS
emma is the emergency management solution designed for 112 PSAPs. It coordinates resources and tasks to respond to any emergency call, optimizing decision making and event management. It supports dispatchers in quickly identifying the incident and geographical location to always provide the right response. Thanks to its 98 modules, emma is fully customizable for each PSAPs’ unique needs. It integrates with all main technologies to create a system that is cohesive and sophisticated.
112 IN ITALY
Beta 80 is in Italian 112 PSAPs ever since it installed the very first one in Varese in 2010. This model was afterwards implemented in the entire Lombardy region, and later became the national standard as it was extended to other regions. Today, the number of residents served by Beta 80’s 112 platform tops 25 million and emma manages 17 million emergency calls a year. Beta 80 112 solutions also include the Where Are U and other smartphone apps.
112 IN EUROPE
Beta 80 supports all different 112 models in Europe including the following five mapped by EENA. There is no “final model” because it depends on the social and cultural context of each country.
Model 1: 1st level PSAP, dedicated to a specific type of emergency, each with its own number.
Model 2: Two-level PSAP: the 1st level is usually managed by civilian personnel in charge of the call filter. The call is directed to a 2nd level PSAP where specialised personnel handles the call classification and vehicle dispatching.
Model 3: Two-level PSAP: the 1st level can be managed by civilian personnel, but sometimes also by specialised personnel (police, fire brigade). It filters the calls, and correctly localises them to forward the requests to the appropriate 2nd level PSAP. Many countries adopt this model in different forms, e.g. Portugal (through the police), Lithuania (through the fire brigade) and Romania (with civilian operators).
Model 4: Integrated two-level PSAP: the two levels work together at the same PSAP and follow the interaction scheme: call filter and localisation at the 1st level and emergency management at the 2nd level. According to some, this is the most efficient model, but the costs associated with this model are high compared to the others.
Model 5: Single-level PSAP that fully manages the emergency process: management of the call and of the dispatch of resources. The PSAP is often managed by civilian personnel that undergoes a long training period. Sweden, Finland and Estonia adopt this model.
Develop a clear, safe and reliable emergency service environment in Europe.
Beta 80 Group is a proud member of EENA, the European organisation that advertises and promotes the single emergency number. (link to the page www.eena.org). As a member, Beta 80 directly partakes in events, conferences and public debates about 112, and contributes to reports, studies and testing of innovative technologies such as eCall and AML. Beta 80 plays an important role as Platinum Sponsor at EENA: Emergency Conference and Exhibition, Europe’s most important public safety trade fair.
Luca Bergonzi, Sales Executive EMEA & Asia Beta 80 Group is Chairman of the EENA Operations Committee. The committee is responsible for defining requirements, recommendations and best practices for the European emergency services in order to direct the policies of the various countries in building the 112 system.