Centrali di assistenza - Overview

Non-Emergency Medical Services



National Health Systems and other healthcare agencies have the delicate task to assist citizens in their time of need, even when it is not an emergency. We know how important it is to grant a safe and solid continuity of care service and have developed a set of software solutions to care for these needs. Our emma care software gives healthcare agencies the right tools to coordinate all medical activities, people and resources to always deliver the best service.




Beta 80 has a wide range of software solutions to support operators in non-emergency tasks and activities. Emma care software suite is modular, flexible and customizable to the needs of each structure, built to deliver the right service to the right people.
The software suite includes tools for:

  • Out of Hours Medical Service
  • Planned Patient Transport
  • 116 117 CAD software suites


emma CARE


emma CARE is Beta 80’s software suite for non-emergency medical services PSAP and contact centers; it currently serves a population of 8 million citizens and manages 400 thousand calls a year. emma CARE support all non-emergency process phases: Call Taking, Event and service classification, Dispatching, Resource Planning, Data gathering, Budgeting, DB Integrations and different communication modules for special needs patients. With over 20 specific modules it is easily adaptable to each PSAP or contact center’s needs.