Non-Emergency Medical Services

Continuity of Care Service


Have significant organisational capabilities in order to overcome administrative and medical difficulties of a fragile patient. Support the “social services” ethos founded on welcoming and listening to the individual and their needs and on placing them at the centre of the healthcare strategies and interventions. Beta 80 offers solutions dedicated to the PSAPs for non-urgent although non-postponable situations by availing itself of many years of experience in activities concerning Emergency Medical Services and in building PSAPs. It is two-fold expertise regarding both the healthcare area and the specific area of PSAPs.



Administer the available resources in the best possible way to achieve an efficient service. Help the operators perform their service carefully. The Beta 80 emma Care platform fully manages the continuity of care service and guarantees improvements for administration, the operators and the citizens. With emma Care, it is possible to more rapidly localise the caller, gather their needs, record the calls, determine the level of seriousness, distribute workloads to the doctors, defend their safety, track intervention activities and time table while monitoring the service and making all the data for statistical evaluations and administrative purposes available.


The PSAP component to receive the call, identify the caller and assess their requirement through a tree structure of questions and answers. The PSAP component integrates with the GIS modules and with the telephony component.

The emma Web component, to be used in the outpatient clinic. The tool traces the activities performed on the people sent to the outpatient clinic by the PSAP. The system allows reports on the patient to be drawn up and reports and prescriptions to be printed.

The Mobile component, available on iPad tablets. With this tool, the same activities of the web component can be performed but in mobility. It also supports communication between the doctor and the PSAP, with the assignment of statuses in their routine activity owing to the integration of basic elements such as the navigator


116 117

Provide phone assistance and a preliminary medical consultation.

The European Commission has adopted a measure to invite all countries to assign the telephone numbers 116-117 to the non-urgent medical assistance service, which puts the citizens in touch with a competent operator or directly with a qualified doctor in order to receive assistance or medical advice.

The emma technology is able to give support in organising the services – from the telephone portion to integration with the regional databases – in order to identify the fragility of the beneficiary and to qualify their level of need through a structured interview.



Schedule transport between different care facilities.

Every day healthcare facilities tackle problems concerning the transfer of patients between different care facilities that might jeopardise the quality of this non-urgent though non-postponable service that handles a large number of vehicles with problems of operational and administrative management tied to the reporting of costs.


emma Scheduled Transport helps planning secondary transport and allows the health facilities to provide the patients with the best possible treatments. The system can operated integrated with the 118 emergency medical services telephone service since the secondary transport module is natively integrated with the emergency medical platform.

The application system takes into account that the service can be managed directly (facility-owned vehicles) or through third party associations. It then lets them draw up reports on the activities.


The Local Contact Centre is a key tool for organising local assistance and at the same time is a monitoring, response and planning station. More specifically, with it the fragile patient, or their caregivers, can report the problems and requirements with the purpose of providing a more effective care service.

The objective of computerising the COT, in addition to registering the beneficiaries’ requests, is tied to the integrations. In addition to the Company Database, it is necessary to integrate with hospitals, intermediate hospitalisation facilities, home care, 118 emergency medical service and Continuity of Care Service. The objective is to provide only one view of the patient and to make the coordination activities easier: discharge, arrangements with the various facilities, taking over responsibility for home care patients, information to 118 and Continuity of Care Service if necessary.

Beta 80 not only is focused on the PSAP systems backed by its extraordinary expertise in 118, secondary transport, Continuity of Care Service and its role as system integrator, but is a reliable interlocutor for creating solutions with these features.


The objectives of computerising the COT are:

  • Standardise treatment. The procedure of taking over the task and multi-dimensional assessment becomes standardised and shared, and it is possible to monitor and remodulate the care path based on new and different requirements.
  • Give more objective assessments. Rely on complete, certain, integrated and easy to consult data.
  • Ensure efficiency. The process of activating the care service is simple and quick for both the user and the public administration, and feedback data helpful for scheduling and update the services can be collected.