Public Safety

Technology/Emergency Medical Dispatch


Diagnosing the situation and the patient is essential in every emergency call. PSAPs need filtering tools with a precise triage system to assesses each patient and situation with certified procedures and pre-defined questions to reduce the margin of error. Beta 80’s emma offers a state-of-the-art triage with updated protocols that automatically provide the emergency code and supports the operator and patient until the vehicle arrives.


½Thoroughly photograph the patient’s condition and assign the right code. Supply the dispatcher with a consolidated tool to quickly and precisely interview the patient. To perform this task Beta 80 integrated the ProQA Paramount software in its Computer Aided Dispatch (CAD). Now the dispatcher can quickly get the diagnosis and send the right vehicle for the intervention. In addition to the first analysis, the system offers suggestions for helping the patient before the EMT arriveS. Medical assistance therefore begins when the dispatcher answers the call, saving precious intervention time.



ProQA Paramount is EMD (Emergency Medical Dispatch) software that, through a triage of questions, guides the EMS operator in the process of collecting information from the caller to make the early diagnosis of the patient easier, of choosing the most appropriate seriousness code and of providing approved medical protocols to assist the patient until the vehicle arrives. The software is made following the most up-to-date medical protocols and its system meets the international standards of medical dispatching for the remote assessment and treatment of the patient. ProQA Paramount is based on the Medical Priority Dispatch System™ (MPDS), and provides a standardised format to carry out the triage practice.


½Receive a call. Open the patient sheet. Ask the main questions. Collect the patient’s data. Identify the position. Identify the state of consciousness, the respiratory state and the chief problem. Automatically send a vehicle in code red if the patient is unconscious or does not breathe. To assess the seriousness of the clinical conditions of the patient, the PSAP operator must get this basic information, to be able to go ahead with the triage question to classify the incident. The operator completes a set of consequential key questions provided automatically based on the indication of the chief problem. These questions help form an accurate photograph of the patient’s situation and of the surrounding environment before the vehicle arrives. Once the questions are completed, the ProQA Paramount system will automatically suggest the most appropriate seriousness code for the situation and will give a suggestion on the type of vehicle and crew on board.