COMPUTER AIDED DISPATCH
emma is Beta 80’s software suite, the leading Italian emergency management software platform, serving 67 PSAPs and 38 million citizens. It is currently active in the United States, Europe and Central America. emma covers all stages of the emergency management process: Call Taking, Dispatching, Reporting and Business Intelligence. emma software suite also includes state-of-the-art mobile solutions to support on-field agents in their emergency operations.
emma: COMPUTER AIDED DISPATCH
emma CAD suite is revolutionary; ready for Next Generation PSAPs , innovative and reliable. It provides a unique single interface to easily manage incidents, dispatches and information. It flexibly integrates top PBX and CTI brands including Beta 80’s. Its Call Taking and Dispatching module include:
- Double view on current incidents/dispatches
- Integrated eCall
- Icon-guided interface, with customizable icons and buttons
- Customizable incident card, based on each agency’s needs
- Customizable triage filter
emma MAPS provides detailed maps that trace the exact course of events. It can also be used as a forecasting tool to predict and prepare for emergency situations. It integrates any widespread cartography or the PSAP’s own personalized maps. It connects board vehicle equipment with control rooms, always relaying the latest information. It can flexibly operate through radios, tablets, diagnostic systems and videos. Its features include:
- Automatic synchronization with CAD – real time map updates
- Customizable map layers (WMS, Google Maps, Google Street View, agency maps, etc)
- ALI (Automatic Location Identification). Map that identifies the location and any information and transfers it to call card.
emma leverages a components-based architecture with stand-alone application modules, each dedicated to a specific function. This modular approach allows Beta 80 to tailor the solution to the customers’ precise needs. emma can be adapted and scaled to any PSAP’s needs, covering all sizes, protocols and geographies.
The system has 98 modules dedicated to specific functions: Event Creation | Dispatch & Unit Recommendations | AVL | Mobile Applications | Maps | Integration Framework and Data Conversion Health Filter | Messaging | App for the citizen Configuration and Administration Module Web | PAD-DAE | BI & Dashboards | CTI / Recording | Radio | Document Management | Enterprise Portal | Incident Creation.