technology and operations - managed services

Technology & Operations

Managed Services

IT SERVICES
THAT STRENGTHEN BUSINESS

Beta 80’s Managed Services implement a virtuous model of service management that is able to generate savings for the customer while guaranteeing high quality of the services supplied owing to a synergetic and transversal vision of the skills. A relationship based on trust with the customer turns into a partnership and expands the opportunities. Methodology, expertise, technology. And enthusiasm. These are the ingredients of Beta 80’s Managed Services for assisting the customer in the operation and management of information systems.

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CUT COSTS, ENHANCE THE CUSTOMER EXPERIENCE


Organise services according to the most widespread standards. Accompany the customer in managing change. Beta 80’s Managed Services are designed to reach these objectives with seriousness and professional competence. Work on operational efficiency. Guarantee control of costs and processes. The synergy between Beta 80 and the customer is the element at the heart of our services, with the goal of guaranteeing results that move the business. Improve the Customer Experience. Optimise and innovate services. Making people perceive the difference between supplier and partner is one of the most important results that can be attained by choosing Beta 80’s Managed Services.

SCALABLE AND FLEXIBLE, JUST LIKE YOUR BUSINESS

TECHNOLOGY MANAGEMENT

Manage technologies and make them
reliable.
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HELP DESK
The support that helps IT service users of a company to maximise their technology use experience.½
DESKTOP MANAGEMENT 
The management that lightens IT Operation’s workload and supports the technological changes.½

SYSTEM & NETWORK MANAGEMENT
The activities that guarantee efficiency of the technological and network infrastructure.½

SERVICE DESK

Improve the processes supporting the business.½

SPoC
The Single Point Of Contact (SPOC) that manages, coordinates and addresses the processes, improving them.½

MONITORING
The first line of control of the applications and infrastructure present to supply the customer’s services.

APPLICATION MANAGEMENT

Guarantee the efficiency and effectiveness of the applications.½

APPLICATION SUPPORT
It is responsible for management of the applications along their entire life cycle, from concept to discontinuation.½

PLATFORM SUPPORT
Application support provided to the VOICE and DATA platforms in the Telco field.½

All Beta 80 services are ITIL© framework-based.

 

All services also take advantage of Robotic Process Automation, Artificial Intelligence and Rule Management functions.