Technology & Operations
Operation Monitoring & Performance
IMPROVE THE USER EXPERIENCE
To stay in step with Digital Transformation, it is necessary to measure the performance of the Business Services, prevent their problems and, more generally speaking, stay up to day on the technologies that enable control of the operations. Beta 80’s Operation Monitoring & Performance services ensure the availability of Business Services by anticipating crisis situations and speeding up their resolution, in addition to measuring the quality supplied to the user.
USER EXPERIENCE MEASURED END-TO-END
Improving performance and user experience means holding on to the competitive edge. Beta 80 lets you control the performance of applications that have to be faster and faster on traditional environments or on the more modern cloud solutions and reduce the Mean-Time-To-Repair, malfunctioning and downtime. Measure end-to-end performance, the mobile applications, use of Operational Analytics tools and the more traditional monitoring & performance systems to improve user experience. Beta 80 puts into operation specific interventions that let you solve Operation problems, such as:
High operating costs of applications (and their low availability).
Performance of the applications that weigh on the company’s revenue.
Difficulty in identifying the problem before the user is affected by it.
Complex applications that make identifying the team to whom the problem is to be assigned difficult.
Technological infrastructures out of control.
APPLICATION PERFORMANCE MANAGEMENT
Guarantee the quality of the service and the best user experience to increase the user’s loyalty.
The various functions of Application Performance Management offer the availability of a set of data on the user’s actions that, if expediently correlated and managed, let the customer field actions for improvement or correction in order to ensure the user’s loyalty.
Identifying the aspects important for the users is what Beta 80 aims at by analysing actions, the operating system or the app version, with the goal of sharing this information with the development team in order to improve its quality and, as a result, user experience.
Achieve the best user experience is even more important and function when talking about mobile apps, where increasing high performance functionality is demanded. The user does not forgive poor performance, or the unexpected arrest, of the app, with the risk of the app being eliminated and damage being caused to the business. Beta 80 Mobile Application Performance Management solutions measure these anomalous arrests, the use of the data connection, response time of the user interface and rollout time.
NETWORK AND SYSTEM MONITORING
Control the network. Discover the state of the systems.
Place the more than 20 years of experience Beta 80 has gained on Enterprise customers of all the sectors with leading market solutions at the disposal of its customers.
Beta 80 network monitoring solutions let you run a network discovery and give it a topological representation of both level 2 and level 3 while checking the status of the various devices.
System monitoring solutions are one of the most traditional approaches for controlling your infrastructure, but that does not make it any less important. They let you discover the status of the systems and hardware in both physical and virtual environments, the status of the processes/services of the applications and the performance metrics tied to the operating system, such as memory CPU, disc and network.
Control the IT infrastructure by analysing the data and translating them into simple information to improve activities.
Digital Transformation – and in any case the combination of virtual and physical environments, cloud and legacy infrastructures – make IT environments more and more dynamic and complex to manage. Through the Beta 80 IT Operation Analytics solutions that use big data technologies, it is possible to use more innovative approaches to correlate performance, availability, security and other types of data in comprehensible information to help identify the causes of the problems and solve them quicker while improving performance.
NETWORK PERFORMANCE ½
Measure the quality of network performance. Prevent services from being interrupted by identifying the problems.identificando i problemi.
Amongst its customers in the Network Performance field, Beta 80 boasts the major Italian telecommunication operators, a market where this need is certainly strongly felt and is always relevant.
Beta 80’s experience in this field offers the use of leading solutions on the market, aimed at measuring the performance and quality of the IP network services and at making identification of performance problems before service is interrupted easier.
BETA 80 GROUP IS SERVICENOW PREMIER PARTNER
The Beta 80 Group partnership with ServiceNow covers the following areas:
- Sales – Bronze Partner
- Services – Bronze Partner
- Authorized Training Partner
Beta 80 Group identifies the best solution and implements it, as well as providing targeted training for the acquisition of new knowledge and support for change. Beta 80 Group guarantees the maximization of the value related to the investment on ServiceNow.
Beta 80 Group has always obtained excellent evaluations on all the projects carried out so far on ServiceNow technology. Beta 80 Group qualifies today as a reference partner on the Italian market. ServiceNow engages an external organization to evaluate the quality of the project realized by the Partner. Through specific interviews, the level of customer satisfaction is measured on the various technological fields.
BETA 80 GROUP’S PROPOSAL ON SERVICENOW TECHNOLOGY
Beta 80 Group specializes in the following ServiceNow components:
- IT Service Management
- IT Business Management
- IT Operation Management – event, discovery,service mapping
- Governance, Risk and Compliance
- Customer Service Management
- HR Management
CERTIFICATIONS, EXPERIENCE AND REDUCED INTERVENTION TIME
In Beta 80 Group there is a strong focus on professional certification, they have been working for years in the Enterprise-level market and have great experience in specific areas. Each of them is certified by ServiceNow, and this guarantees a high quality delivery for the customer. The Customer can access constantly updated resources on the latest available features, able to intervene in the most appropriate way and in a very short time.
PROJECTS AND CUSTOMERS
Beta 80 Group, over the past 2 years of partnership with ServiceNow, has collected more than 20 successful projects in primary companies. Thanks to its approach to the project, based on workshops and Agile Methodology, we have valorised what is immediately available on the platform, making accessible in a short time advanced features.