Technology & Operations

Service Management

MORE SERVICES, MORE FUNCTIONALITY

Improve the relationship between the user and IT. Accompanying the customer in managing the continuous technological change means offering solutions that make access to IT services available and more immediately accessible. Beta 80 offers Service Management solutions to enable change, to effectively support and respond to the continual technological innovation in the processes supporting one’s business.

½IT BECOMES SIMPLE

 

½Beta 80’s solutions offer support so you can:

  • Simplify the complexity tied to IT, a requisite necessary in order to improve the effectiveness of the services and measure their quality.
  • Organise and integrate coordination between first and second level groups and, if necessary, external suppliers.
  • Design a unique interface for accessing multiple IT services, such as the management of incidents, problems and requests, or the monitoring of the levels of availability of the supported services.
  • Access tools that let both users and support professionals quickly find the most precise solutions.
  • Enable consumerisation of the Legacy services.



MADE AT TOP SPEED.

END TO END.

Achieve End to End solutions with the necessary support.

½Beta 80’s expertise is available for innovative advice on implementing Enterprise solutions suited to the management of specific technological requirements.

Its experience out in the field particularly makes it the right choice for activating processes supporting these fields:
   

  • Service Desk
  • Change&Request Management
  • CMDB e Discovery & Application Mapping
  • Software Inventory
  • Asset Management
  • Service Catalog
  • Knowledge Management
  • Operational and contractual SLAs

BETA 80 GROUP IS SERVICENOW PREMIER PARTNER

 

THE ADVANTAGES

½
The Beta 80 Group partnership with ServiceNow covers the following areas:

  • Sales – Bronze Partner
  • Services – Bronze Partner
  • Authorized Training Partner

Beta 80 Group identifies the best solution and implements it, as well as providing targeted training for the acquisition of new knowledge and support for change. Beta 80 Group guarantees the maximization of the value related to the investment on ServiceNow.

 

CERTIFIED QUALITY

½
Beta 80 Group has always obtained excellent evaluations on all the projects carried out so far on ServiceNow technology. Beta 80 Group qualifies today as a reference partner on the Italian market. ServiceNow engages an external organization to evaluate the quality of the project realized by the Partner. Through specific interviews, the level of customer satisfaction is measured on the various technological fields.
 

BETA 80 GROUP’S PROPOSAL ON SERVICENOW TECHNOLOGY

½
Beta 80 Group specializes in the following ServiceNow components:

  • IT Service Management
  • IT Business Management
  • IT Operation Management – event, discovery,service mapping
  • Governance, Risk and Compliance
  • Customer Service Management
  • HR Management

 

CERTIFICATIONS, EXPERIENCE AND REDUCED INTERVENTION TIME

½
In Beta 80 Group there is a strong focus on professional certification, they have been working for years in the Enterprise-level market and have great experience in specific areas. Each of them is certified by ServiceNow, and this guarantees a high quality delivery for the customer. The Customer can access constantly updated resources on the latest available features, able to intervene in the most appropriate way and in a very short time.
 

PROJECTS AND CUSTOMERS

½
Beta 80 Group, over the past 2 years of partnership with ServiceNow, has collected more than 20 successful projects in primary companies. Thanks to its approach to the project, based on workshops and Agile Methodology, we have valorised what is immediately available on the platform, making accessible in a short time advanced features.